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Cancellation & No Show

Policy

Your Appointment at The Brow Fixx

Your appointments are paramount to us at The Brow Fixx. The time allocated for an appointment is reserved especially for you. We understand that adjustments to schedules are sometimes necessary. As such, we respectfully request at least 24 hours notice for cancellations. When an appointment is missed without adequate notice, we lose the opportunity to fill that time slot.

Cancellation and Rescheduling Policy

24-Hour Notice: Please notify us at least 24 hours in advance if you need to change, cancel, or reschedule your appointment.

Less than 24 Hours: Any cancellation or reschedule made less than 24 hours in advance will result in a charge equal to 50% of the reserved services.

1-6 Hours Before Appointment: Cancellations during this window will incur a charge equal to 100% of the reserved price.

Late Arrivals

If you are more than 10 minutes late for your service, we may not be able to accommodate the service or services you’ve booked. Late arrivals leading to cancellations will result in a charge equal to 100% of the reserved services.

No-Shows

All no-shows will be charged 100% of the service amount.

Appointment Reminders

We understand that it’s easy to forget an appointment. As a courtesy, a confirmation email will be sent out 48 hours prior to your scheduled date.

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