Privacy Policy

Personal information refers to any details that can identify you as an individual, including your name, address, date of birth, payment information, device details, and usage data related to our website or services.

We collect information in two primary ways:

1. Voluntarily Provided: Information you actively share with us, such as through booking forms, account creation, email, or social media interactions.
2. Automatically Collected: Information sent automatically by your devices, such as IP addresses, browser details, and browsing activity.

We collect and use your personal information for the following purposes:

• To provide our core services, including booking and managing your appointments
• To process payments and apply our cancellation and no-show policy
• To improve your experience on our website
• To contact and communicate with you, including appointment messages
• For analytics, marketing, and advertising, including measuring how our ads perform
• To comply with legal obligations or resolve disputes
• To prevent fraud and ensure the security of our platform

We use third-party analytics and advertising services to understand how our site is used and to show relevant ads. These services may use cookies and similar identifiers.

• Google Analytics and Google Ads: used to measure website traffic and the performance of our ads.
• Meta (Facebook and Instagram) Pixel: used to measure ad performance and show relevant ads.

You can limit or opt out of interest-based advertising at any time:

• Google: adjust your Google Ads settings, or install the Google Analytics Opt-out Browser Add-on.
• Meta: manage your ad preferences in your Facebook or Instagram account settings.
• Your browser or device: use your privacy controls, including Global Privacy Control (GPC) where supported.

We do not sell your personal information for money. The advertising tools above may share limited activity data, such as pages viewed or actions taken on our site, with those platforms to measure and improve our ads. You can opt out using the controls listed above.

When you book an appointment or create an account, we collect your mobile phone number to send you service-related messages such as appointment confirmations, reminders, and account updates. If you separately opt in, we may also send promotional messages.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages. Reply HELP for help.
• You can unsubscribe from marketing emails using the link in any email.

We never sell or share your mobile phone number or your text-messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

We use Stripe to process payments and to securely store cards on file for future appointments and for applicable cancellation, late arrival, and no-show fees, as described in our Cancellation & No-Show Policy.

When you enter your card to book, that information is processed and stored by Stripe, a PCI-DSS compliant payment processor. We do not store your full card number on our own systems. Stripe’s handling of your information is governed by Stripe’s Privacy Policy.

We retain your personal information only for as long as necessary to fulfill its intended purpose, comply with legal requirements, or resolve disputes. Once no longer required, data will be deleted or anonymized.

We use industry-standard measures to protect your data against unauthorized access or misuse. However, no electronic transmission or storage method can guarantee absolute security. Please ensure your passwords and sensitive information are secure.

Depending on where you live, and to the extent applicable law applies to us, you may have rights regarding your personal data, including:

• Access and Correction: request access to or correction of your personal data.
• Deletion: request deletion of your personal data, subject to legal requirements.
• Opt Out of Marketing: unsubscribe from marketing email or texts by emailing support@thebrowfixx.com or replying “STOP” to text messages.
• Opt Out of Targeted Advertising: use the advertising opt-out controls described in the Advertising & Analytics section above.

To make a request, email us at support@thebrowfixx.com. We will respond as required by applicable law.

California residents have rights under the California Consumer Privacy Act (CCPA), and Texas residents have rights under the Texas Data Privacy and Security Act (TDPSA), to the extent these laws apply to us. You can contact us at the email above to exercise any rights you have.

We use cookies to enhance your browsing experience by storing your preferences and analyzing site usage. Some cookies support the analytics and advertising tools described above. You may disable cookies through your browser settings; however, some features of the website may not function optimally without them.

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

We may update this policy to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a new “Last Updated” date, and where required, we will seek your consent for changes.

For questions or concerns about your privacy, please reach out to us: